CPI Intellisoft creates course platform for career seekers in Call Centre Industry

Hyderabad, June 2002: CPI Intellisoft India (p) Limited (CPI), pioneers in training individuals and organisations to enhance their built–in potential, announced the launch of Creating Call Centre Associates (C3A) programme for individuals interested in pursuing a career in call centers. Career seekers undergoing this course will be equipped with skill sets required to make an entry into a call centre.

Commenting on the occasion Mr. Omkar Saran Agrawal – Executive Director – CPI Intellisoft P 
India Limited said, “ our experience and past successes in training, coupled with our synergy with leading call centre giants in the city has led us to develop a C3A platform that will provide potential career seekers in the call centre industry an opportunity to approach the call centres with confidence and preparation “ 

Individuals will be extensively trained in communication skills including the all-important Voice and Accent Neutralization curriculum (VaNC), business communication and social etiquette. Individuals will benefit from the focus on customer service orientation, behavioral skills and other soft skills like team building, presentation skills, assertiveness and body language. Finally the individual will be taken through a preparation course on successful selection process, which will aid him in confidently tackling
the interview stages. 

Individuals will immensely benefit from the C3A programme as it is tailored to suit the needs of a call centre industry in terms of skill sets and ensures that familiarity and comfort levels of working conditions are established as the environment is designed to simulate a live call centre – from courseware, handling a call, call centre scripts, a/c classrooms to the water dispensers. The world-class audio library with 16 booths and the excellent faculty provide an ideal grooming ground.

The Creating Call Centre Associates (C3A) programme registration will commence from 1st June for batches to be conducted at various times. The course duration will be for 160hours.

CPI Intellisoft India Limited (CPI), pioneers in training individuals and organisations to enhance their built–in potential, was established in 1999. CPI’s expertise lies in imparting world-class training in critical areas of success such as communication skills, people skills and winning skills. The world class training environment at CPI has churned out more than 5500  personnel from varied industry segments such as software, hospitality industry, government, call centres, BPO, ITES. The industry leaders who have benefited from CPI Programs include GE Capital, BAAN, HSBC, DCL Finance software division Softalia, Niraj School of Hotel Management, Deloitte Touche Tohmatsu Satyam Computer Services Limited, WILCO and Frontlinesoft.

Reachout's News Bureau
-June '2002

More News