Hyderabad|India|November'2009:
Broadridge Financial Solutions, Inc. (NYSE:BR) has been ranked the
#1 Brokerage Services Outsourcing Provider for the
second year in a row in the Black Book of Outsourcing,
an annual report published by Brown-Wilson Group,
a Datamonitor company. In addition to the top overall honor, Broadridge
also ranked #1 for the 2nd year in a row in three out of the
survey's four brokerage process outsourcing functions, including
Execution & Clearing Services, Securities & Operations
Services, and Investor Communications & Document Management.
"We are
honored that our clients believe Broadridge's
complete offering--our service, our expertise, and
our expansive portfolio of solutions--best support
their needs to be more efficient so that they can
focus on their core business. Client experience is
the best indicator of the value we provide to the
industry, and we are firmly committed to continue
delivering the same degree of service, or better,
that our clients acknowledge we provide today,"
says Richard
J. Daly,
Chief Executive Officer, Broadridge.
The 2009
Black Book survey
rated 78 global brokerage
process services providers, and received 1,657 validated responses
from the invited participants. Among the 18 assessed key performance
indicators, Broadridge ranked #1 in 14 out of 18, including:
·
Vendor Overall Preference/Vertical Industry
Recommendations
·
Client Relationships and Cultural Fit
·
Trust
·
Breadth of Offerings, Client Types, Delivery
Excellence
·
Deployment and Outsourcing Implementation
·
Customization
·
Scalability, Client Adaptability, Flexible
Pricing
·
Compensation and Employee Performance
·
Reliability
·
Marginal Value Adds
·
Viability
·
Data Security and Backup Services
·
Support and Customer Care
·
Best of Breed Technology
and Process Improvement
Datamonitor's survey results are based
solely on user and client reviews and feedback. The annual survey provides
a valuable benchmark for banks, broker dealers and
investment companies
to assess
customer satisfaction and client experience in comparison to other
service providers. These results offer compelling and critical insight to
prospective clients as they choose their outsourcing provider.
"We are delighted and gratified to be
recognized again for the superior value we provide to our clients,"
Mr. Daly added. "This recognition is a
testament to the dedication and commitment to excellence of every one of
our associates."
Access Data Corp, acquired by Broadridge
earlier this year, ranked 17th on the survey's Top Ranked Brokerage
Process Services Outsourcing Providers.
Reachout's News Bureau
November' 2009
