Rajiv
Gandhi International Airport, Hyderabad makes it to top ten airports in the
world
Also
rated second most service-oriented airport in the 5-15 million passenger per
annum airports category.
Hyderabad|India|March'2009: Even as it
completes its first year of commercial operations on 23rd March 2009, the
GMR Group promoted Rajiv Gandhi International Airport in Hyderabad has
been rated as the fifth most service oriented amongst the world’s top ten
airports by scoring 4.41 on a 1-5 scale in overall passenger satisfaction
with the airport.
It also features as the second, most service oriented airport in the 5-15
million passengers per annum category of airports across the world, by
scoring 4.41 on a 1-5 scale in overall passenger satisfaction with the
airport.
This came after a global survey undertaken as part of the Airport Service
Quality (ASQ) 2008 Results, which have just been announced by the Airport
Council International (ACI) – the Apex Body of Global Airports. 126
international airports were part of this global survey. These results were
compiled after an extensive survey on the various services provided at the
airports which facilitate passenger convenience.
Commenting on the results, Mr.P.S.Nair, CEO of GHIAL said that, "We are
grateful to all our passengers for providing positive feedback and
enabling our airport to be ranked fifth amongst the world’s top ten
airports, and second in the 5-15 million passengers per annum airport
category. We are delighted to get these ratings on the eve of our
completing the first year of operations. In the coming year, we will
strive to further enhance customer satisfaction at our airport, and
thereby aim for the coveted number one position.
“We have also launched the implementation of an Integrated Management
System comprising Quality, Environment and Safety Management Systems
across operations, which will further facilitate service quality,” Mr.Nair
added.
Mr.A.Viswanath, Chief Commercial Officer, GHIAL, said that, “We are
continuing a number of initiatives that will further enhance passenger
experience at our airport, even as we enter our second year of operations.
Till date we have opened 100 retail outlets including food and beverages,
and conveniences like a Spa, to suit various price points and cater to
different classes of passengers who go through the airport every day.”
More info on 'Hyderabad International Airport'
Reachout's News Bureau
March' 2009
More Articles on 'Hyd Watch'......
