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The Other side of outsourcing
-By Sam Varghese
Hyderabad: Every day one sees a fresh headline - X
moving to India, X hiring 100 staff in India, X being just about any reasonably
sized software or telecommunications company in the West.
Bangalore, in India's south, has come to be known as the Silicon Valley of
India. Little is said about Hyderabad but there is plenty of software activity
going on there as well.
The movement of people and machines from the West to the East means one thing
for companies - lower costs. Though nobody says it openly the fact that one US
dollar is equivalent to around 45 Indian rupees drives this migration. The
excuse of plenty of educated staff being available is just incidental.
There is much angst in the West over perceived loss of jobs, with sentiments
bordering on racism sometimes driving the concern.
But how does this exercise impact on India? We all know the common perception -
what is the reality? When a poverty-stricken nation suddenly finds itself being
wooed by every tech company from Microsoft downwards, what happens within the
country?
If truth be told, the reality could not be further from the common perception.
Hyderabad & Bangalore has grown in awkward fashion with the local government
handing out huge parcels of land to each and every software outfit and telco
that comes looking to employ Indians.
Local outfits, the so-called offshorers, sit among these prominently - Infosys,
for example, has 70 acres to itself at the Electronic City some 14km from the
centre of Bangalore. Wipro, another one of these outfits that contracts work
from abroad and depends on the lowly rupee to keep work flowing in, has even
more land.
The land apart, the offices of these companies bear no comparison to any Indian
office. They are built like an American office would be, huge halls, empty
space, winding paths and little motorised carts for getting about. Meetings are
held at the drop of a hat and while some of them have gyms and other
recreational equipment around.
In Bangalore, the construction of all these offices on the periphery of the city
- apart from the Electronic City, there is a Technology Park close to
Whitefield, which is about 20km from Bangalore City - has created a traffic rush
both ways. Earlier, people would travel from the periphery to the centre to
work; now the rush is both ways. The evening traffic jam in the city takes the
better part of five hours to dissipate. And it is nothing short of chaotic.
The huge salaries being paid out by the IT outfits ensure that more and more
vehicle manufacturers bring models to India. And more and more traffic appears
on roads which are already stretched far beyond their capacity.
But given that the governments of both Karnataka (of which Bangalore is capital)
and Andhra Pradesh (capital, the twin cities of Hyderabad and Secunderabad) were
both voted out in elections earlier this year, by rural poor who cared little
for the techno-focus of these administrations, it is unlikely that the
politicians will be over-eager to indulge people like Azim Premji of Wipro, now
the richest man in India.
The technology companies have improved India's foreign exchange problem to the
point where the government no longer has to bother much about its traditional
source of dollars - the myriad workers who toil in regions such as the Arabian
Gulf and send their hard-earned money back to loved ones in India.
Software exports now form the biggest source of foreign revenue. And with an
increasingly yuppie-oriented media obsessed with the stock market - which
incidentally is of little importance to the nearly 400 million who still live
below the poverty line - the software companies have come to be accorded a
greater degree of importance than they normally would be.
There is little innovation among the software crowd, just mindless drudge work.
But while the Indian rupee is 43 to the US dollar, 57 to the euro, 85 to the
British pound and 33 to the Australian dollar, foreigners will continue to send
work to this impoverished nation.
-MK
Reachout's News Bureau
January'
2005
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